1. Seller and support
Farfary is operated by ENCHANTRESS ATTIRE LLC, 1378 S University Blvd., Denver, CO 80210, United States. Shipping questions should be sent to admin@farfary.com with your order number. We aim to respond within 1 business day.
2. Fulfillment origin and destinations
Orders are fulfilled from China. Farfary currently ships to the United States and a controlled group of international destinations: Canada; the United Kingdom and Ireland; European Union countries; Iceland, Liechtenstein, Norway, and Switzerland; Australia and New Zealand; Japan, South Korea, Singapore, Hong Kong, and Taiwan; and Israel. Other destinations are not enabled at checkout. Availability may change if carrier, customs, payment, or legal requirements change.
3. Domestic US shipping
Domestic US shipping is charged at a flat rate of $4.99 per order. The rate is displayed before payment and does not increase when multiple items are purchased in the same order.
4. International DDP shipping
All international parcels ship on a delivery-duty-paid (DDP) basis. Farfary arranges applicable import duties, taxes, and customs handling so customers should not be asked to pay an import charge at delivery. The current international tracked-DDP shipping rate is $14.99 per order for supported destinations and is shown before payment. If a carrier requests an unexpected import payment, do not pay it before contacting us.
5. Processing and delivery estimates
Orders are normally processed within 2–4 business days. Estimated delivery after dispatch is 7–12 business days within the United States and 8–15 business days internationally. These are estimates, not guaranteed delivery dates. Carrier disruption, customs inspection, weather, incomplete addresses, and peak-season volume may add time.
6. Carriers and tracking
Orders use a tracked DDP shipping service from China. USPS completes final-mile delivery for United States orders; a local postal or courier partner completes final-mile delivery in other supported countries. USPS is not the export or customs carrier from China. Tracking details are sent to the email supplied at checkout when the parcel is dispatched. Initial scans may take time to appear.
7. Address changes and failed delivery
Contact admin@farfary.com as soon as possible if an address is incorrect. We will try to help before dispatch, but an address cannot be changed after carrier handoff unless the carrier permits it. If a parcel is returned because the address was incomplete, incorrect, or not collected, contact support for the available reshipment or refund options.
8. Lost or damaged parcels
If tracking shows delivery but the parcel cannot be located, check with household members, building reception, and the carrier, then contact us. If an item arrives damaged, photograph the packaging and product before disposing of anything and submit a claim within the return window. Farfary covers approved damaged or incorrect-item claims and will arrange a replacement parcel.
9. Updates
We may update this policy when our carriers, markets, or fulfillment process changes. The version posted on the Store applies to orders placed after its effective date.
Last updated: August 6, 2026.