1. Seller and support
Farfary is operated by ENCHANTRESS ATTIRE LLC, 1378 S University Blvd., Denver, CO 80210, United States. Requests should be sent to admin@farfary.com with your order number. We aim to respond within 1 business day.
2. Return window and condition
Subject to applicable law, request a return within 14 calendar days after delivery. Items should be unworn, unused, clean, undamaged, and in their original condition and packaging, with included tags or accessories. Trying footwear on briefly on a clean indoor surface is permitted; visible wear can make a change-of-mind return ineligible.
3. Change-of-mind return costs
For a change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are not refundable except where required by law or where Farfary made an error. Do not send an item to the Denver business address or any other address without written authorization; the correct return address depends on the order and will be supplied with the return instructions.
4. How to request a return
- Email admin@farfary.com within 14 days of delivery.
- Include the order number, item, reason, and photographs where relevant.
- Wait for written authorization and the correct return address.
- Pack the item securely and keep the tracking receipt.
5. Inspection and outcome
After the return arrives, Farfary will inspect the item and confirm whether it is approved. Depending on the reason and applicable law, the available outcome may be a refund, replacement, exchange, store credit, or another required remedy.
6. Refund timing
Approved refunds are issued to the original payment method within 7 business days after approval. Banks and payment providers may take additional time to post the refund.
7. Damaged, faulty, incorrect, or incomplete orders
Contact us within 14 days of delivery with your order number and clear photographs. Keep the product and packaging until we advise you. Farfary covers approved damaged or incorrect-item claims and will arrange a replacement parcel without charging the customer replacement shipping.
8. International DDP orders
All international parcels ship DDP. For an authorized change-of-mind return, the customer remains responsible for approved return shipping and any carrier or export charges unless applicable law requires otherwise. Do not arrange an international return independently; follow the written instructions so customs documents and the destination are correct.
9. Mandatory rights
Nothing in this policy limits any consumer right or remedy that cannot legally be limited or excluded.
10. Updates
We may update this policy when our fulfillment, markets, or legal obligations change. The posted version applies to eligible requests.
Last updated: August 5, 2026.